This is totally nuts. As you might have read, I reinstalled WinXP on a newly formated hard drive and had to reinstall Office 2003 naturally. When I tried to scan in a doc with Microsoft Document Scanning, as soon as I hit the “scan” button, the application crashed and wanted to phone home to Microsoft and report the error. Here’s what showed up in my Event Viewer -> Application:
Faulting application mspscan.exe, version 11.0.8166.2, stamp 4616c200, faulting module mspscan.exe, version 11.0.8166.2, stamp 4616c200, debug? 0, fault address 0x00008b66.
I couldn’t find anything on Google or Google groups… nothing even close. I did find two articles in Spanish that didn’t seem to help. I was starting to sweat since I really needed to send a particular fax, (I use a web-based faxing service so I scan in my docs and then email them to the fax provider who sends them as a fax to my recipient).
I then searched for “microsoft document scanning crashes” and I found something that looked like a clue from somewhere:
To get this to work on our machines using ‘Microsoft Office Document
Scanning‘, we went into ‘My Computer’ from the desktop and under
‘Scanners and Cameras’ shortened the scanner’s filename to 26
characters. Also put the recent file history settings that were
deleted previously from the registry back in place (couple of them had
really long filenames). It still works. For us it appears the
presence of recent file history with long filenames had nothing to do
with the ‘…Document Scanning‘ not working.
You know what? It worked. Instead of going to “My Computer” I went into “Control Panel” and changed:
- Hewlitt-Packard OfficeJet K80 Scanner
- HP OfficeJet K80 Scanner
And it worked. So, here I post this for you in case you need it. This is apparently something that came up after Office SP3. Good luck!