Good bye, Mio c310x…
My Mio is dead. Well, sort of. This weekend I turned it on and the touch screen wasn’t working. I did a soft reset, no dice. I did a hard reset and no luck. Everything else seems to work, and the buttons make sounds, so I called into Mio Tech Support.
Their call center is outsourced to the Phillipenes and I got a nice girl on the phone. We tried some things and she said the last thing to try was to make sure it was charged all the way and do a hard reset. If that didn’t work, she said I can do an RMA for it. She asked me when I bought it (it is just a little over a year) and she asked if I had the original receipt and I said I did and she said that was good and they would replace it under warranty. Or that’s what I thought she said.
So I called back because the charging of the unit didn’t make a difference, (c’mon, you and I both know that wasn’t going to help) and I called back. I got another guy who’s English wasn’t as good as the other person and he said that it couldn’t be replaced since it was out of warranty and I can send it in for a repair fee of $100. Holy geez, that’s a lot. I told him I needed to think about it
$100 seems like a lot considering what I paid for the unit and since you can get even more advanced units now for just a little over $100. I’m not sure what I am going to do. I might call back in and see if a different rep tells me something different.
Related but different, when I called in about our Harmony remote breaking, it was about two months outside of warranty, (I didn’t know but they kept track when I signed up for my account) and they gladly sent me a warranty replacement. Now that’s customer service and they made me a customer for life.