Look, I feel really bad about this. I usually don’t complain about product on my blog, but this has really gotten me worked up. I’ll also provide a quick review.
Our old, progressive scan DVD player gave up the ghost a couple of months ago. I have been lobbying for a Sony PS3 but haven’t been able to get “executive approval” for the purchase, so when Costco had a deal on the Samsung BD-P1590, we got the green light to pick it up. At first glance, it has some nice features:
- Pandora support
My Dad has the Samsung 2550 and it was pretty cool. We liked the Pandora and Netflix integration so at this price, it looked pretty good.
We bought the unit, brought it home, and I began hooking it up. First off, it doesn’t have COAX out. It’s either standard RCA jacks or TOSlink out. I had to rewire the Xbox.
But once I got it hooked up, the first thing it wanted to do was upgrade the firmware. A guy we talked to at Costco said he upgraded the day before and he said it was good. Once it rebooted, I popped in my Pink Floyd concert DVD and it looked great, (I don’t have any Blu-ray, yet).
Then we signed up for Pandora and Netflix. Pandora sounded great! It was tickling my subwoofer and sounded really good. Then we ate dinner and I heard the unit beep and it powered off. I guess it shuts down if it is idle.
Then, when you hit the power button, the display says “LOAD” and that’s it. I can open and close the tray but nothing else. I tried the various ways I’ve found to “reset” the unit, and none of them worked.
I found an “offical” forum over at CNET:
Samsung 2009 Blu-ray Player Firmware Update Available Now
And according to the thread, I am not the only one with a bricked unit. Again, I am one not to bitch, but this was OUT OF THE box and we got to enjoy for less than 15 minutes. Seriously, I will spend more time in the car taking it back then the amount of time we got to use it.
And here’s the rub. If I was to exchange it at Costco, ANY replacement Samsung BD-P1590 I get is probably subject to the same fate. I did nothing special or weird to my unit.
If you were me, what would you do?